Prudential Shuts Center, Outsources to Sitel

Share this article:
Prudential Financial has shut down a customer service call center in Plymouth, MN, and will outsource the work to teleservices agency Sitel, the financial services firm said yesterday.


Prudential laid off 224 workers. A Prudential spokeswoman said the company closed the facility to cut costs.


A spokeswoman for Sitel declined comment.


Sitel, Baltimore, is an international teleservices provider operating 72 call centers in nine countries. The company recently gained a contract to provide inbound telephone support for the taxing authority of Spain and added five years to its contract to provide inbound teleservices to the regional Flemish government of Belgium.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

Customer Centricity Is Spurring Marketing-Tech Investments

Customer Centricity Is Spurring Marketing-Tech Investments

A majority of marketers rank customer satisfaction improvements as paramount in the technology investment decisions.

Big, Bold Moves in the C-Suite

Big, Bold Moves in the C-Suite ...

JCPenney appoints Home Depot's Marvin Ellison as CEO; Harte Hanks and JWT add hitting power to their C-level benches

Campaign Comes to the States

Campaign Comes to the States

DMN's UK-based sister publication launches Campaign US