Prudential Shuts Center, Outsources to Sitel

Share this article:
Prudential Financial has shut down a customer service call center in Plymouth, MN, and will outsource the work to teleservices agency Sitel, the financial services firm said yesterday.


Prudential laid off 224 workers. A Prudential spokeswoman said the company closed the facility to cut costs.


A spokeswoman for Sitel declined comment.


Sitel, Baltimore, is an international teleservices provider operating 72 call centers in nine countries. The company recently gained a contract to provide inbound telephone support for the taxing authority of Spain and added five years to its contract to provide inbound teleservices to the regional Flemish government of Belgium.


Share this article:

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

NBA Names Insurance Exec as its CMO

NBA Names Insurance Exec as its CMO

Nationwide and State Farm veteran Pamela El takes the league's marketing helm next month.

Bloomberg Names Bigley CMO

Bloomberg Names Bigley CMO

Communications chief Deirdre Bigley is appointed head of global marketing for the business and financial news company.

2014 Essential Guide to Omnichannel Marketing

2014 Essential Guide to Omnichannel Marketing

The 2014 Essential Guide to Omnichannel Marketing‚ÄĒeverything you need to know about Omnichannel, all in one spot. Read on for insight.