Predictions of Holiday Email Winners and Losers

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Holiday Email Winners and Losers Are Predicted
Holiday Email Winners and Losers Are Predicted

Kmart, Home Depot, Nordstrom, and OfficeMax will prevail in inboxes; Amazon and Bergdorf's will falter, a study claims.

With Adobe reporting that mobile purchases on CyberMonday were up 80% over last year, this surely will be a merry mobile holiday season for retailers—but not for those that haven't optimized their emails for mobile viewing, according to mobile click-to-buy company LightningBuy.

The company's Mobile Email Scorecard, which monitored 60 Internet retailers during Thanksgiving week, found that only 35% of them sent mobile-optimized emails promoting deals for Black Friday and Cyber Monday. “According to BlueHornet, 76% of consumers check emails on smartphones before viewing them on computers,” says LightningBuy CEO Carissa Ganelli. “That means email campaigns had better be optimized for mobile or retailers will miss out on sales."

The scorecard declared 15 retailers the “winners” of the holiday season's opening sprint, and predicts they'll prevail throughout December by paying attention to mobile purchasers. They include Banana Republic, Home Depot, J. Crew, Kmart, Nordstrom, OfficeMax, Sears, and Target. “Impulse purchases are a key component of the frenzied holiday shopping season, and these retailers will garner a higher share of them,” Ganelli says.

“Losers” were so-designated because their non-mobile-optimized emails led to non-mobile-optimized websites.  Amazon, which prefers to drive users to its app, leads this list, which also includes Bergdorf Goodman and Baby Gap.

The 60% of retailers not designated winners or losers had mobile-optimized emails or websites, but not both.

“This leaves a huge opening for competitors that have made the effort to be where consumers are, which is on mobile devices,” Ganelli says.

25% Winners
Retailers with both mobile-optimized
email that links to a mobile website

 
50% Mixed
Retailers with non mobile-optimized
email that links to a mobile website

 Athleta
 Banana Republic
 Gilt
 Groupon
 J. Crew
 Kmart
 Neiman Marcus
 Nordstrom
 OfficeMax
 Puritan's Pride
 RuleLaLa
 Saks Fifth Avenue
 Sears
 Target
 The Home Depot


15% Losers

Retailers with non mobile-optimized
email that links to a non-mobile website


 Amazon
 Ashford
 Baby Gap
 Banana Republic Factory Store
 Bergdorf Goodman
 Cusp (by Neiman Marcus)
 Horchow
 PCMail
 Snapfish
 
 Abercrombie & Fitch
 Anthropologie
 Avon
 Babies"R"Us
 Costco
 David's Cookies
 Dell
 Estee Lauder
 Foot Locker
 Gap
 Gevalia
 Gilly Hicks
 Gily City
 Grainger
 Gymboree
 Hollister
 HSN
 Jetsetter
 Kohl's
 Lego
 Living Social
 Macy's
 Office Depot
 Old Navy
 Party City
 PetSmart
 Piperlime
 Shutterfly
 Sony
 Toys"R"Us
10% Mixed
Retailers with mobile-optimized email
that links to a non-mobile website

 

 GameStop
 HP
 Lowe's
 Michaels
 Musician's Friend
 Walmart
 
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