Precision Response Buys Online Training Provider

Share this article:
Customer-care provider Precision Response yesterday said it had purchased Avaltus Inc., a provider of online training applications, for an undisclosed sum.


The acquisition of Avaltus, Denver, will give Precision Response the ability to offer its clients online training functions and up-to-the-minute updates of training information available online. The service will be available through Precision Response's parent company, USA Networks, whose Electronic Commerce Solutions programs serve clients such as NASCAR.com and CBS Sportsline.com.


The online learning applications will be offered along with Precision Response's outsourced customer relationship management and call center services. Further details of the acquisition were not released.


In July, Precision Response purchased Hancock Information Group, a teleservices firm that operated two call centers with 350 employees in central Florida. Precision Response, Fort Lauderdale, FL, employs 12,000 people and handles about 230 million calls each year.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

Customer Centricity Is Spurring Marketing-Tech Investments

Customer Centricity Is Spurring Marketing-Tech Investments

A majority of marketers rank customer satisfaction improvements as paramount in the technology investment decisions.

Big, Bold Moves in the C-Suite

Big, Bold Moves in the C-Suite ...

JCPenney appoints Home Depot's Marvin Ellison as CEO; Harte Hanks and JWT add hitting power to their C-level benches

Campaign Comes to the States

Campaign Comes to the States

DMN's UK-based sister publication launches Campaign US