Philips provides speech recognition to Virtual Hold

Share this article:
Virtual Hold Technologies, Akron, OH, a developer of call center solutions, will incorporate into its software suite speech recognition technology provided by Philips Speech Processing, Dallas.


Virtual Hold's solutions enable call centers to automatically deliver recorded messages to callers who are on hold. The callers are given the option of remaining on hold or hanging up and receiving a callback at a convenient time.


Using technology developed by Philips, callers will be able to exercise these options by voice.
Share this article:

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Agency

John Wanamaker Is Dead, Long Live the CMO

John Wanamaker Is Dead, Long Live the CMO

A century-old motto isn't—and shouldn't be—relevant today. CMOs need to get with the times and put their customer knowledge to good use.

Unleashing the True Power of the Customer

Unleashing the True Power of the Customer

Retailers who harness customer loyalty program data can create a customer-centric competitive advantage.

News Byte: Gartner Retail Expert Joins eCommera as CMO

News Byte: Gartner Retail Expert Joins eCommera as ...

Kevin Sterneckert brings a wealth of knowledge and experience to eCommera.