Philips provides speech recognition to Virtual Hold

Share this article:
Virtual Hold Technologies, Akron, OH, a developer of call center solutions, will incorporate into its software suite speech recognition technology provided by Philips Speech Processing, Dallas.


Virtual Hold's solutions enable call centers to automatically deliver recorded messages to callers who are on hold. The callers are given the option of remaining on hold or hanging up and receiving a callback at a convenient time.


Using technology developed by Philips, callers will be able to exercise these options by voice.
Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Agency

Mohegan Sun Bets on an Integrated Customer Experience

Mohegan Sun Bets on an Integrated Customer Experience

Casino and entertainment destination Mohegan Sun went all-in and overhauled its website to improve its guest experience online and on-site. The casino's payoff was big.

Former Lenovo Executive to Head Digital Marketing at Interakt

Former Lenovo Executive to Head Digital Marketing at ...

Elijah Degen brings 15 years of experience to his new role at the digital agency.

Analytics Is a CMO's Best Friend

Analytics Is a CMO's Best Friend

CMOs who want to extend their tenure should embrace analytics to improve marketing performance and enable innovation.