http://www.dmnews.com/customer-relationships/topic/1930/ Articles tagged with Customer Relationships from Direct Marketing News Direct Marketing News web@haymarketmedia.com no Scott Pinkney, SVP and creative director at BBDO/Proximity in Toronto, on customer relationship management, fine art, and his favorite font. http://www.dmnews.com/qa-scott-pinkney-svp-creative-director-bbdoproximity-toronto/article/295406/ Sat, 01 Jun 2013 04:00:00 GMT Scott Pinkney, SVP and creative director at BBDO/Proximity in Toronto, on customer relationship management, fine art, and his favorite font. Direct Marketing News There's a difference between capturing a customer's wallet and capturing his heart. http://www.dmnews.com/but-do-you-love-me/article/273976/ Tue, 01 Jan 2013 05:00:00 GMT There's a difference between capturing a customer's wallet and capturing his heart. Direct Marketing News Using data to align marketers' perceptions with the actual customer experience. http://www.dmnews.com/marketer-vs-reality/article/273877/ Tue, 01 Jan 2013 05:00:00 GMT Using data to align marketers' perceptions with the actual customer experience. Direct Marketing News With consumers in control of communication, it's up to businesses to harness social media and initiate new sales and service models. It's time more companies got on board. http://www.dmnews.com/social-crm-its-about-the-strategy-not-the-technology/article/266947/ Tue, 06 Nov 2012 12:00:00 GMT With consumers in control of communication, it's up to businesses to harness social media and initiate new sales and service models. It's time more companies got on board. Direct Marketing News Jaguar Land Rover is leveraging cutting-edge technologies to retain customers in an after-sales environment. http://www.dmnews.com/jaguar-land-rover-aims-to-increase-customer-retention/article/260529/ Mon, 01 Oct 2012 04:00:00 GMT Jaguar Land Rover is leveraging cutting-edge technologies to retain customers in an after-sales environment. Direct Marketing News Marketers and customer service leaders need to unite. The customer expects no less. http://www.dmnews.com/should-marketers-care-about-service/article/260406/ Mon, 01 Oct 2012 04:00:00 GMT Marketers and customer service leaders need to unite. The customer expects no less. Direct Marketing News Should marketers care about services? Readers respond to the October Gloves Off question. http://www.dmnews.com/should-marketers-care-about-services-readers-respond/article/260408/ Mon, 01 Oct 2012 04:00:00 GMT Should marketers care about services? Readers respond to the October Gloves Off question. Direct Marketing News Acxiom and Loyalty 360 released their joint research project, "Making Every Interaction Count: How Customer Intelligence Drives Customer Loyalty," at Loyalty Expo 2012. The research focuses on how most brands "are not leveraging (customer data) as a strategic asset that helps create and maintain long-lasting relationships with their high-value customers." http://www.dmnews.com/shotgun-marriage-customer-service-and-marketing/article/232675/ Mon, 19 Mar 2012 17:25:50 GMT Acxiom and Loyalty 360 released their joint research project, "Making Every Interaction Count: How Customer Intelligence Drives Customer Loyalty," at Loyalty Expo 2012. The research focuses on how most brands "are not leveraging (customer data) as a strategic asset that helps create and maintain long-lasting relationships with their high-value customers." Direct Marketing News TWC's plan has upset industry analysts who feel that the introduction of usage-based plans could open the door for broadband providers to rid themselves of monthly rate plans. http://www.dmnews.com/time-warner-cable-hates-netflix-and-you/article/230071/ Thu, 01 Mar 2012 15:01:44 GMT TWC's plan has upset industry analysts who feel that the introduction of usage-based plans could open the door for broadband providers to rid themselves of monthly rate plans. Direct Marketing News John Dawes, VP of products and strategy at Tealeaf, a customer experience management (CEM) company, discusses the ways your website might actually be limiting transactions. http://www.dmnews.com/qa-john-dawes-tealeafs-vp-of-products-and-strategy/article/220416/ Wed, 21 Dec 2011 19:37:08 GMT John Dawes, VP of products and strategy at Tealeaf, a customer experience management (CEM) company, discusses the ways your website might actually be limiting transactions. Direct Marketing News