http://www.dmnews.com/live-chat-tools/topic/13323/ Articles tagged with Live Chat Tools from Direct Marketing News Direct Marketing News web@haymarketmedia.com no Texting, the written word writ large, is here to stay—at last until the next big shift. http://www.dmnews.com/live-chat-forward-to-the-past/article/278948/ Wed, 06 Feb 2013 12:00:00 GMT Texting, the written word writ large, is here to stay—at last until the next big shift. Direct Marketing News MDC Partners subsidiary Accent Marketing Services will add an additional 2,000 workers within the next two years. The move is part of the new jobs4america initiative, which is a coalition designed to generate American contact center jobs. http://www.dmnews.com/accent-marketing-services-to-double-its-workforce/article/209152/ Fri, 05 Aug 2011 17:23:09 GMT MDC Partners subsidiary Accent Marketing Services will add an additional 2,000 workers within the next two years. The move is part of the new jobs4america initiative, which is a coalition designed to generate American contact center jobs. Direct Marketing News As live chat has improved due to advancing technology and a better understanding of how and when consumers want text-based contact, its role for online companies has expanded beyond simple customer service to include lead generation and customer-relationship management. http://www.dmnews.com/live-chat-tools-boost-customer-service-lead-generation-for-online-marketers/article/208052/ Mon, 01 Aug 2011 04:00:00 GMT As live chat has improved due to advancing technology and a better understanding of how and when consumers want text-based contact, its role for online companies has expanded beyond simple customer service to include lead generation and customer-relationship management. Direct Marketing News