http://www.dmnews.com/erin--ickes/author/374/ Latest articles by Erin Ickes from DMNews Ask anyone who uses e-mail and they'll probably tell you they're overwhelmed with information from businesses — daily alerts, weekly newsletters, biweekly newsletters, quarterly reports. Information overload often results in customers closing the door on companies by opting out. http://www.dmnews.com/give-customers-control-to-keep-communication-open/article/128873/ Mon, 16 Mar 2009 14:18:11 GMT Ask anyone who uses e-mail and they'll probably tell you they're overwhelmed with information from businesses — daily alerts, weekly newsletters, biweekly newsletters, quarterly reports. Information overload often results in customers closing the door on companies by opting out. http://www.dmnews.com/give-customers-control-to-keep-communication-open/article/123991/ Tue, 13 Jan 2009 14:14:59 GMT