http://www.dmnews.com/kathy-rizzo-telenet-marketing-solutions/author/142/ Latest articles by Kathy Rizzo, TeleNet Marketing Solutions from DMNews As a provider of telemarketing lead generation services, we are frequently asked if our agents can work directly within a client's CRM system. Whether it's Siebel, Salesforce, SalesLogix, or any number of other CRM systems, our answer is always the same - "Yes, but you have to understand the pros and cons before making a decision." http://www.dmnews.com/to-crm-or-not/article/100053/ Wed, 19 Dec 2007 12:05:00 GMT