O'Currance Adds Call Center

Share this article:
Inbound teleservices outsourcer O'Currance Teleservices announced the opening yesterday of a 100-seat call center in Draper, UT.


O'Currance will use the new facility as its main location for dedicated sales agents, who are telephone representatives who serve a single client only and therefore require more resources and training. The company also will house its senior management teams and sales department at the site.


The company's workload for dedicated sales agents nearly doubled this year, bringing about the need for a new call center and additional hiring, the company said. O'Currance has another facility in Salt Lake City, which will remain its headquarters and home to its human resources and accounting departments.


The extra facility also creates redundancies in O'Currance's telecommunications network and systems, providing backups in the case of a system failure, the company said.


Share this article:
close

Next Article in News

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

News Byte: Comcast Expanding Global Ad Delivery Through Partnership

News Byte: Comcast Expanding Global Ad Delivery Through ...

Through a partnership with Adstream , Comcast's AdDelivery Service expands its footprint across the globe.

40 Under 40 2014: Nominations Are Now Open!

40 Under 40 2014: Nominations Are Now Open!

It's time to nominate the 2014 crop of young marketing luminaries for Direct Marketing News's 40 Under 40 Awards. The deadline is Friday, June 6, 2014.

News Byte: MediaCrossing Partners with ASL Marketing on Youth Marketing Tool

News Byte: MediaCrossing Partners with ASL Marketing on ...

The digital media trading firm and marketing database company aim to help marketers target 13 to 34 year olds.