O'Currance Adds Call Center

Share this article:
Inbound teleservices outsourcer O'Currance Teleservices announced the opening yesterday of a 100-seat call center in Draper, UT.


O'Currance will use the new facility as its main location for dedicated sales agents, who are telephone representatives who serve a single client only and therefore require more resources and training. The company also will house its senior management teams and sales department at the site.


The company's workload for dedicated sales agents nearly doubled this year, bringing about the need for a new call center and additional hiring, the company said. O'Currance has another facility in Salt Lake City, which will remain its headquarters and home to its human resources and accounting departments.


The extra facility also creates redundancies in O'Currance's telecommunications network and systems, providing backups in the case of a system failure, the company said.


Share this article:
close

Next Article in News

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

NBA Names Insurance Exec as its CMO

NBA Names Insurance Exec as its CMO

Nationwide and State Farm veteran Pamela El takes the league's marketing helm next month.

Bloomberg Names Bigley CMO

Bloomberg Names Bigley CMO

Communications chief Deirdre Bigley is appointed head of global marketing for the business and financial news company.

2014 Essential Guide to Omnichannel Marketing

2014 Essential Guide to Omnichannel Marketing

The 2014 Essential Guide to Omnichannel Marketing‚ÄĒeverything you need to know about Omnichannel, all in one spot. Read on for insight.