NYC Department Selects Siebel for CRM

Share this article:
Siebel Systems Inc. said yesterday that the New York City Department of Small Business Services chose Siebel CRM OnDemand for its hosted CRM solution.


Siebel CRM OnDemand will let the department track the number and types of interactions with small businesses and the progress and results of different service types, the San Mateo, CA, CRM provider said.


The decision was the result of a competitive request-for-proposal process.


The department was developed as part of New York City's commitment to increase opportunities for local businesses and improve the service that the city provides to its business community.


The solution will let service representatives use core constituent data to offer additional programs and services. For example, when an entrepreneur inquires about opening a business in Manhattan, the department representative can offer other services, including financing options and entitlements to energy incentives.


The department uses Siebel CRM OnDemand's customizable reports, service request management, solutions knowledge base and service analytics.


Melissa Campanelli covers postal news, CRM and database marketing for DM News and DMNews.com. To keep up with the latest developments in these areas, subscribe to our daily and weekly e-mail newsletters by visiting www.dmnews.com/newsletters


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Data/Analytics

Epicor to Acquire Analytics Provider QuantiSense

Epicor to Acquire Analytics Provider QuantiSense

Retail solutions provider seeks to up its data analytics game for large and midsized retailers.

One Third of Companies Fail to Measure Data Quality ROI

One Third of Companies Fail to Measure Data ...

Twenty percent of companies assume their data quality tools pay off, while another 10% doesn't monitor ROI at all.

Ensighten and Anametrix Unite in an Open Relationship

Ensighten and Anametrix Unite in an Open Relationship

Ensighten's purchase of the analytics company is about giving ultimate ownership of data to marketers, says CEO Josh Manion.

Copyright © 2014 Haymarket Media, Inc. All Rights Reserved
This material may not be published, broadcast, rewritten or redistributed in any form without prior authorization.
Your use of this website constitutes acceptance of Haymarket Media's Privacy Policy and Terms & Conditions.