NSTAR Picks Ascential Software

Share this article:
Massachusetts' largest investor-owned electric and gas utility is using Ascential Software Corp.'s enterprise data integration solutions for a data warehouse project involving customer and geographic data quality, the Westboro, MA, enterprise data integration provider said yesterday.


Ascential said the IT initiatives have helped NSTAR, Boston, improve customer satisfaction by generating rapid service outage analyses that let NSTAR provide timely information to customers.


NSTAR is an energy delivery company engaged mainly in the transmission and distribution of energy. It serves 1.4 million customers in Massachusetts, including about 1.1 million electricity customers in 81 communities and 300,000 gas customers in 51 communities.


Ascential QualityStage is the foundation of NSTAR's data quality management infrastructure. Customer location information is transformed into reference data for dispatchers to analyze when addressing service outages. Dispatchers use this transformed data to view customer calls on a graphical overlay of NSTAR's distribution network. They can give customers more information regarding where a problem is occurring and how long it will take to restore power in affected areas.


NSTAR uses Ascential DataStage to transform data and build its enterprise data warehouse to support the company's information needs. These include standardizing customer address information and generating data metrics for executive analysis.


Share this article:

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Data/Analytics

SAP Ramps Up Canadian Cloud Investment

SAP Ramps Up Canadian Cloud Investment

It's one of 16 new data centers the software company will open this year to meet a 39% increase in demand for cloud services.

Top 5 Spending and Investment Insights from Marketers

Top 5 Spending and Investment Insights from Marketers

Confidence in data-driven marketing led marketers to set high Q1 2014 goals.

MeritDirect Introduces Predictive Marketing Suite

MeritDirect Introduces Predictive Marketing Suite

New solutions include next logical product and customer lookalike modeling. The long-time direct marketing player announces it will open a San Jose office in September.