Nextel Picks Amdocs for CRM

Share this article:
Amdocs, St. Louis, a billing and CRM software and services provider, and wireless communications services provider Nextel Communications Inc. said yesterday that Nextel deployed the latest release of Amdocs CRM.


The effort was part of an initiative to enhance the customer experience for Nextel's 15 million subscribers.


The Amdocs CRM solution is integrated with the Amdocs Billing product already in place at Nextel, Reston, VA. The billing and CRM system is designed to let Nextel manage its customers in an integrated fashion.


Using Amdocs ClarifyCRM, Nextel will provide all customer-facing representatives real-time access to relevant customer information, enabling them to identify each customer's needs and act on that information to provide the most pertinent, timely offerings.


Melissa Campanelli covers postal news, CRM and database marketing for DM News and DMNews.com. To keep up with the latest developments in these areas, subscribe to our daily and weekly e-mail newsletters by visiting www.dmnews.com/newsletters


Share this article:
close

Next Article in Data/Analytics

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Data/Analytics

Word to the Wise: Free Gift

Word to the Wise: Free Gift

Who doesn't love a free gift?

SAP Ramps Up Canadian Cloud Investment

SAP Ramps Up Canadian Cloud Investment

It's one of 16 new data centers the software company will open this year to meet a 39% increase in demand for cloud services.

Top 5 Spending and Investment Insights from Marketers

Top 5 Spending and Investment Insights from Marketers

Confidence in data-driven marketing led marketers to set high Q1 2014 goals.