Overall customer satisfaction declined in the fourth quarter of 2007, marking two subsequent quarters in which a decline was posted, according to the American Customer Satisfaction Index, released today by the University of Michigan.

Tribune Co. and the New York Times Co. will implement cutbacks in their newsrooms this year. Both companies cited the weak economy and declines in print ad volume as reasons for the cuts, which will be accomplished via buyouts, attrition, closing open positions and, if needed, layoffs.

E-mail marketing provider Campaigner launched a new feature today aimed at further automating client campaigns. The software, dubbed Workflows, allows deployment of targeted messaging at a specific time, date, event or action.

Verticals onDemand has launched a Software-as-a-service (SaaS) CRM application for pharmaceutical sales teams. "I think Software-as-a-service is obviously the way things are going," said Peter Gassner, president and CEO of Verticals onDemand.

Net60 LLC is managing the Online Trade & Vocational School Responders list. These career seekers are stuck in a dead end job or are looking to increase their income potential by earning a certificate and/or diploma in a different field through a trade and vocational school.

JCPenney's launch next week of the Polo Ralph Lauren-inspired American Liv­ing brand is set to receive the biggest marketing push in the company's history. The launch includes dedicated catalogs and a microsite in addi­tion to the usual complement of national TV and print ads.

Marketers know that their internal e-mail databases need to be carefully cultivated to help them grow. Four experts suggest the best tactics to take your in-house list to the next level.

NEW MANAGEMENT - Infocus - Description: This file contains committed professionals, many with their own massage practices, interested in information, tools and resources for their businesses. The typical subscriber is 45 years old and female. More than 50% are college educated.

INSERTS - AccuLists USA - Description: This file's predominantly male audience purchases aftermarket products for performance, maintenance and restoration including interior and body accessories. These proven direct mail and online buyers of European car parts and accessories have relied on Performance Products to help them maintain and upgrade their vehicles. The average income of buyers is $75,000 and the average age of the buyers is 35 to 55.

NEW LISTS - J.G. Communications Inc. - Description: This file contains readers of a quarterly, full-color trade publication for retailers and gallery owners in the contemporary fine arts industry. Retailers depend on the publication year-round as their must-have magazine for new art and craft resources, as well as retailing strategies. Art buyers and dealers, including owners of galleries, specialty shops, museum stores and interior design studios subscribe to Niche.

NEW LISTS - Interactive Marketing Solutions - Description: This file contains individuals who want to keep up with and learn the stock market. Members to the site include individual investors, teachers, and students that can go through a simulation without having to spend real money. Once they learn the ropes they can be set up to open real trading accounts.

NEW LISTS - Conrad Direct, Inc. - Description: This file contains buyers of health-related products that reflect the collective knowledge of some of the brightest physicians,nutritionists and researchers. They offer a wide array of products ranging from bone and joint, cardio, weight loss, antioxidant, skin beautification, memory enhancement, lung support, immune system revitalization as well as specialty lines for men and women. The file is 53% male and average order is $75.

NEW LISTS - eTargetMedia.com Inc. - Description: This file contains consumers living in the United States who rent their residences. These individuals are savvy online users and are excellent prospects for new home purchases. The list is 52% female. Average age is 32, average income is $42,000