Sykes Wins CRM Contract with Euro ISP
Financial details of the agreement were not disclosed. Sykes will provide inbound call support, including technical support and customer service, to T-Online customers in Germany.
Sykes also will provide support for e-mail and fax communications from T-Online customers.
Sykes, Tampa, FL, operates 41 customer support centers and five fulfillment centers in North America, Europe, Latin America, Asia and Africa. T-Online serves 10 million customers in Germany, France, Spain, Portugal and Austria.