Neiman Marcus Uses LivePerson Online Help

Share this article:
NeimanMarcus.com is using LivePerson Service Edition for its real-time customer chat capabilities, LivePerson Inc., New York, said yesterday.


Neiman Marcus standardized its online support with LivePerson to provide a new customer communication channel for the upcoming holiday shopping season. According to LivePerson, Neiman Marcus now can provide consumers an online support channel to ask questions and get help while they are browsing and buying at NeimanMarcus.com.


Unlike e-mail, LivePerson-enabled chats help Neiman Marcus address customers' questions in real time. In addition, customers do not need to disconnect from the Internet to place a phone call to customer service.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.
close

Next Article in Data/Analytics

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Data/Analytics

MeritDirect Opens San Jose Office

MeritDirect Opens San Jose Office

A force in direct mail, the company looks to expand its digital data services with a footprint in Silicon Valley.

Neustar Decides to Hand Data Over to its Clients

Neustar Decides to Hand Data Over to its ...

AK Media Insights Pro turns data over to marketers to create business-specific aggregations, integrate offline efforts, and probe deeper into their sales funnels.

Arthur Hughes, Who Wrote the Book on Database Marketing, Dies at 86

Arthur Hughes, Who Wrote the Book on Database ...

First published in the early days of the Web, Arthur Middleton Hughes's Strategic Database Marketing remains a bible for direct marketers.