Neiman Marcus Uses LivePerson Online Help

Share this article:
NeimanMarcus.com is using LivePerson Service Edition for its real-time customer chat capabilities, LivePerson Inc., New York, said yesterday.


Neiman Marcus standardized its online support with LivePerson to provide a new customer communication channel for the upcoming holiday shopping season. According to LivePerson, Neiman Marcus now can provide consumers an online support channel to ask questions and get help while they are browsing and buying at NeimanMarcus.com.


Unlike e-mail, LivePerson-enabled chats help Neiman Marcus address customers' questions in real time. In addition, customers do not need to disconnect from the Internet to place a phone call to customer service.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.
close

Next Article in Data/Analytics

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Data/Analytics

Epicor to Acquire Analytics Provider QuantiSense

Epicor to Acquire Analytics Provider QuantiSense

Retail solutions provider seeks to up its data analytics game for large and midsized retailers.

One Third of Companies Fail to Measure Data Quality ROI

One Third of Companies Fail to Measure Data ...

Twenty percent of companies assume their data quality tools pay off, while another 10% doesn't monitor ROI at all.

Ensighten and Anametrix Unite in an Open Relationship

Ensighten and Anametrix Unite in an Open Relationship

Ensighten's purchase of the analytics company is about giving ultimate ownership of data to marketers, says CEO Josh Manion.