Multichannel Retail/E-commerce News

Yahoo to reorganize consumer-commerce division

Erin Dostal

Following former CEO Scott Thompson's departure, restructuring is on the agenda for Yahoo.

Land O'Lakes to use NetSuite OneWorld

Erin Dostal

Land O'Lakes is using the enterprise resource planning (ERP) solution OneWorld, NetSuite announced May 16 at SuiteWorld 2012 in San Francisco, the business software provider's annual conference.

Next up for NetSuite: content management for e-commerce

Erin Dostal

NetSuite plans make content management a major priority for its developers and e-commerce customers, said Andy Lloyd, GM of e-commerce products.

Skechers settles with FTC for $40m

Nicole Spector

Skechers USA Inc. has agreed to settle FTC charges that the company made unfounded and deceitful claims about the benefits of its Shape-Ups fitness shoes.

Sears personalizes with hyper-local e-commerce sites

Sears Holdings Corp. launched hyper-local shopping sites for all of their U.S. locations May 7, an initiative that's intended to drive online consumers into Sears stores, said Tom Aiello, division VP of marketing at Sears Holdings Management Corporation.

Is Amazon an ally of the retail industry?

Sucharita Mulpuru, Forrester & Jim Lucas, Draftfcb

When Amazon sneezes, retailers get a cold. Amazon's a titan — that much is clear — but is Amazon a friend or an enemy when it comes to the retail industry? We've asked the experts and now we're polling our readers. Read the story, leave a comment with your two cents by May 11 and we might print your opinion in the Reader Response section of our next issue.

Tactics for multichannel success

Jeff Fowler, Decision Software

As database marketers, we're in a perfect position to avoid inundating our customers by exercising discipline and agreeing on a few broad-based rules.

On the Beat

DOJ collusion lawsuit ignites discussion about e-book pricing model strategies

Erin Dostal

At the heart of the Justice Department's recent lawsuit against Apple and five other publishers is a difference in sales philosophy.

Retailers test location-based services

Ryan Joe

The advent of smart, constantly-connected handheld devices means customers are more mobile than ever before.

B-to-b brands reshape online checkout

Juan Martinez

Several b-to-b merchants are taking their cue from consumer-oriented e-commerce sites to provide business customers with a friendlier, streamlined online buying experience.

Brands struggle to maintain multicultural e-commerce portals

Despite the increasing multicultural nature of the U.S. population, brands have difficulty maintaining websites specifically designed for multicultural e-commerce.

E-commerce site enters the cloud, reduced call center costs dramatically

Party supply company PartyPail.com radically reduced its phone bill and created better customer engagement by calling on VoIP service provider Vocalocity.