TeleTech to Provide Customer Contact for Best Buy

Share this content:
TeleTech Holdings announced a multiyear contract with specialty retailer Best Buy yesterday to provide customer relationship management.


Financial details were not disclosed. TeleTech said it would manage product inquiries, order tracking and placement, warranties and delivery for Best Buy, which has 500 retail stores in the United States and an Internet outlet, BestBuy.com.


TeleTech, Denver, will assist Best Buy with its strategic consolidation and cost-cutting initiatives. In a statement, a Best Buy executive said the company needed an outsourced teleservices provider that could help it manage the growth of its Internet retail sales.


close

Next Article in Multichannel Marketing

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here