PRC, Intervoice Offer Voice Response Services
Through the relationship, PRC will provide clients with voice response service delivery options including hosted solutions and managed services. PRC's new services aim to offer clients and prospects a single source for implementation and ongoing support. The companies say the deal will let PRC clients reduce operational costs, improve customer satisfaction and promote product and service differentiation.
PRC's new Intervoice-based interactive voice response services will include traditional touch-tone functions; speech recognition, text-to-speech and speaker verification; identifying and designing appropriate IVR applications; project management; vocabularies of speech-driven applications; and consulting, technical and maintenance support.
PRC also will integrate the voice response solutions with its portfolio of consumer-care solutions, which includes traditional inbound/outbound teleservices, business-to-business teleservices, CRM, click-to-chat, click-to-talk and Web self-service.