PRC, Intervoice Offer Voice Response Services

Share this content:
Customer-care services provider Precision Response Corp. announced yesterday the launch of a suite of interactive voice response services as part of a strategic relationship with Intervoice, a voice and data solutions provider.


Through the relationship, PRC will provide clients with voice response service delivery options including hosted solutions and managed services. PRC's new services aim to offer clients and prospects a single source for implementation and ongoing support. The companies say the deal will let PRC clients reduce operational costs, improve customer satisfaction and promote product and service differentiation.


PRC's new Intervoice-based interactive voice response services will include traditional touch-tone functions; speech recognition, text-to-speech and speaker verification; identifying and designing appropriate IVR applications; project management; vocabularies of speech-driven applications; and consulting, technical and maintenance support.


PRC also will integrate the voice response solutions with its portfolio of consumer-care solutions, which includes traditional inbound/outbound teleservices, business-to-business teleservices, CRM, click-to-chat, click-to-talk and Web self-service.


close

Next Article in Multichannel Marketing

Sign up to our newsletters



Company of the Week

PAN Communications is an award-winning integrated marketing and public relations agency for B2B technology and healthcare brands. PAN's data-driven approach allows the firm to specialize in public relations, social media, content and influencer marketing, and data and analytics. PAN partners with brands to create unique, integrated campaigns that captivate audiences.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above