Neiman Marcus Extends Use of SmartLabel Returns System

Share this content:
Newgistics Inc., Austin, TX, a provider of returns management solutions, said yesterday that Neiman Marcus Direct, the DM and fulfillment division of The Neiman Marcus Group, completed the pilot phase of Newgistics' SmartLabel returns service.

SmartLabel rolled out to the other Neiman Marcus Direct brands, including Horchow and Chef's, by the end of July. Neiman Marcus Direct began the pilot phase in February.

SmartLabel includes a prepaid, pre-addressed return shipping label on the customer's packing slip received with their merchandise. SmartLabel's barcode links the package to the customer's invoice.

The SmartLabel return shipping fee is deducted from the customer's refund once the package is received by Neiman Marcus.

"Neiman Marcus' SmartLabel system is integrated into their call system, and they can tell a customer the status of their return immediately," Newgistics spokesperson Remi Watson said. "They can also credit a customer immediately if the return is in the system."


Next Article in Multichannel Marketing

Sign up to our newsletters

Company of the Week

PAN Communications is an award-winning integrated marketing and public relations agency for B2B technology and healthcare brands. PAN's data-driven approach allows the firm to specialize in public relations, social media, content and influencer marketing, and data and analytics. PAN partners with brands to create unique, integrated campaigns that captivate audiences and drive measurable results. PAN services clients out of the firm's four offices: Boston, San Francisco, New York City and Orlando.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above