Neiman Marcus Begins Using Newgistics' SmartLabel

Share this content:
Newgistics Inc., Austin, TX, a provider of returns management solutions for retail companies, today announced that Neiman Marcus Direct, the catalog publishing division of The Neiman Marcus Group, started using Newgistics' SmartLabel returns program as of Feb. 14.


Newgistics' SmartLabel service includes a pre-paid, pre-addressed return shipping label on the customer's packing slip received with their merchandise.


SmartLabel's barcode links the package to the customer's invoice and will provide package visibility back to Neiman Marcus early in the returns process.


"It's a pilot program at this point, but once they have it firmly established and utilized, they plan to launch it across other Neiman Marcus brands," Sarah Lambie, a senior account manager at Blanc & Otus, the public relations firm representing Newgistics. "Newgistics has a long-term agreement with Neiman Marcus."


The SmartLabel return shipping fee is deducted from the refund once the package is received by Neiman Marcus, Lambie said. The cost is $7.95. The primary advantage is convenience for the customer who doesn't want to stand in line for 30 minutes at the post office to ship it back. They can drop the return anywhere into the U.S. postal system.


Loading links....
close

Next Article in Multichannel Marketing

Sign up to our newsletters

Company of the Week

Since 1985, Melissa Data has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa Data offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

DMN's Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here