Microsoft Grants Sitel $90M European Contract

Share this content:
Sitel Corp. yesterday announced a three-year, $90 million contract to provide customer service and sales support for Microsoft in the United Kingdom, Ireland, Germany and France.


Since September 2002, Sitel has provided sales and service communications for Microsoft customers in the European nations via telephone, fax, mail and Internet. Under the contract, Sitel is the preferred outsourced customer support and sales provider for Microsoft in the region.


To support Microsoft, the teleservices agency is using three contact centers in Dublin, Ireland; Paris; and Krefeld, Germany. Sitel is using a centralized routing system and voice over Internet protocol technology to route calls to the appropriate contact centers.


close

Next Article in Multichannel Marketing

Sign up to our newsletters

Company of the Week

USAData helps businesses find new customers and grow their current customers through a combination of data and digital marketing services, and easy-to-use SaaS technology products. We enrich customer data so businesses can more effectively target and communicate with customers, and connect them with their best look-alike prospects through digital and traditional channels. We make it easy through simple, self-serve applications and APIs, as well as through full-service programs managed by our Data and Digital experts. 

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above