JC Penney to close call center

Share this content:

JC Penney will close its call center in Carmichael, CA, on or before March 20.

“The decision to close the center is primarily the result of a steady reduction in call volume being handled by our Telemarketing Centers, as more customer traffic migrates to the Internet,” according to a company spokesman.

The center, which employs approximately 260 associates, is the second recent call center to be closed by the multichannel retailer in response to declining phone call volumes as more consumers shop online. In 2008, JC Penney closed a telemarketing center in Scranton, PA, citing similar reasons.

The multichannel retailer will continue to operate five call centers around the country.  

close

Next Article in Multichannel Marketing

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above