Jacada signs Contract with Harrah's

Share this content:

Jacada Ltd., a provider of unified desktop and process optimization solutions for customer service operations, has entered into an agreement with Harrah's Operating Company Inc.

Revenue from the contract will be recognized in future quarters.

Casino-entertainment resort providers such as Las Vegas-based Harrah'sárely on superior customer service to drive customer loyalty and to gain a competitive advantage.

Harrah's searched for solutions to further simplify and automate the customer service desktop for its customer service agent, and after completing significant due diligence, Jacada was selected to implement a unified service desktop to simplify and automate the operations within Harrah's contact centers.

Using the unified service desktop from Atlanta-based Jacada (www.jacada.com), Harrah's customer service agents will be able to provide a more comprehensive and timely view of available properties and services.

In addition, the new unified service desktop will be delivered without having to modify or replace any of the existing business systems.

close

Next Article in Multichannel Marketing

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above