Dell to Market Xerox Printers

Share this content:
Dell Computer Corp., Round Rock, TX, and Xerox Corp., Rochester, NY, yesterday formed a strategic marketing relationship that will allow Dell to market Xerox' line of printers, including its new office line, to its corporate and small-business customers.


The agreement has no specific time limit.


"We are always looking to expand our product offerings for our corporate and small-business customers," said Andy North, a spokesman for Dell. "This agreement is beneficial to both parties in that we can expand our offerings and they can expand their distribution."


Dell will make Xerox products available in some of its consumer and small-business catalogs as well as on its Web site. More specifically, Xerox products will be available at www.dell.com through the Office by Dell Web site for small-business customers and through Dell's Premier Pages Internet sites for corporate customers.


North said Dell conducts most of its business with corporate and small-business customers over the Web and telephone.


"By adding Xerox to our roster of printing partners, we are even better equipped to serve our customers with a full range of office printing technologies that provide end-to-end solutions," said James Vanderslice, vice chairman of Dell.


As part of the agreement, there will also be a link on the Xerox site to the Dell homepage.


Xerox' global presence was the most appealing factor for entering into the partnership. For Xerox, it was the direct relationship Dell has with its customers and its ability to service accounts via the Web that made it an "attractive partner," according to North.


North said the two are still working out the details regarding whether they will bundle any of the products.


Some of the Xerox products initially included in the agreement are the full line of Tektronic Phaser color printers and the DocuPrint personal and network laser printers. To optimize printing performance and offer customized services for Dell customers, the companies have started joint marketing and technical programs.


Xerox, as part of an optional three-year Preferred Service Plan, is also offering dedicated after-sale support for Dell customers, including a toll-free service hot line and next-day on-site service. Dell customers will be offered a special online support Web page. Xerox plans to extend its total satisfaction guarantee.
close

Next Article in Multichannel Marketing

Sign up to our newsletters

Company of the Week

USAData helps businesses find new customers and grow their current customers through a combination of data and digital marketing services, and easy-to-use SaaS technology products. We enrich customer data so businesses can more effectively target and communicate with customers, and connect them with their best look-alike prospects through digital and traditional channels. We make it easy through simple, self-serve applications and APIs, as well as through full-service programs managed by our Data and Digital experts. 

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above