Convergys to Shutter Call Center in WA

Share this content:
Teleservices giant Convergys Corp. said Friday that it will close a technical support call center in Kirkland, WA, on June 16, according to reports.


The center, located in a Seattle suburb, employed 360 workers. It was one of two help-desk customer contact centers that Convergys purchased from Keane Inc., Boston, in February for $15.7 million.


The other center, located in Tucson, AZ, will remain open. Convergys said the closure was part of a consolidation of its call center facilities. Laid-off workers will be offered the options of a transfer or a severance package. Convergys, Cincinnati, employs about 45,000 people in 50 locations worldwide.


close

Next Article in Multichannel Marketing

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above