Cabela's Picks RightNow for Online Customer Service

Share this content:
Outdoor gear retailer and cataloger Cabela's will use an online customer service system from RightNow Technologies to answer customer questions via the Internet, RightNow said yesterday.

Financial details of the arrangement were not disclosed. RightNow said its hosted application would reduce the retailer's call center and e-mail customer service volume without requiring an additional investment in technology infrastructure on the part of Cabela's.

Cabela's mails more than 90 million catalogs per year and operates eight retail stores, with two additional retail locations planned to open by the end of 2004. RightNow Technologies, Bozeman, MT, also provides hosted online customer service applications for retailers LeapFrog, Wilson Sporting Goods, Specialized, Skechers, Michael's and Ben & Jerry's.


Next Article in Multichannel Marketing

Sign up to our newsletters

Company of the Week

USAData helps businesses find new customers and grow their current customers through a combination of data and digital marketing services, and easy-to-use SaaS technology products. We enrich customer data so businesses can more effectively target and communicate with customers, and connect them with their best look-alike prospects through digital and traditional channels. We make it easy through simple, self-serve applications and APIs, as well as through full-service programs managed by our Data and Digital experts. 

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above