1-800-Flowers Expands Alpine Access Contract

Share this content:
Teleservices provider Alpine Access said yesterday that it would handle inbound call services for Plow & Hearth, a subsidiary of 1-800-Flowers.

The deal expands the relationship between 1-800-Flowers and Alpine Access. The teleservices provider began handling overflow services to 1-800-Flowers during peak holiday periods around St. Valentine's Day, Mother's Day and Christmas, then grew during the past 18 months to providing year-round sales call support and inbound customer service.

Financial terms of the expanded contract were not disclosed. Alpine Access, Golden, CO, employs home-based call center agents, giving it extra flexibility to handle call volume peaks and shifting call patterns.

This is a 40 Under 40 Profile. Click here to see all profiles as well as previous year's winners.

Loading links....

Next Article in Multichannel Marketing

Sign up to our newsletters

Latest Jobs:

Featured Listings