1-800-Flowers Expands Alpine Access Contract

Share this content:
Teleservices provider Alpine Access said yesterday that it would handle inbound call services for Plow & Hearth, a subsidiary of 1-800-Flowers.


The deal expands the relationship between 1-800-Flowers and Alpine Access. The teleservices provider began handling overflow services to 1-800-Flowers during peak holiday periods around St. Valentine's Day, Mother's Day and Christmas, then grew during the past 18 months to providing year-round sales call support and inbound customer service.


Financial terms of the expanded contract were not disclosed. Alpine Access, Golden, CO, employs home-based call center agents, giving it extra flexibility to handle call volume peaks and shifting call patterns.


Loading links....
close

Next Article in Multichannel Marketing

Sign up to our newsletters

Company of the Week

We recently were named B2B Magazine's Direct Marketing Agency of the Year, and with good reason: We make real, measureable, positive change happen for our clients. A full-service agency founded in 1974, Bader Rutter expertly helps you get the right message to the right audience at the right time through the right channels. As we engage our clients' audiences along their journey, direct marketing (email, direct mail, phone, SMS) and behavioral marketing (SEM, retargeting, contextual) channels deliver information relevant to the needs of each stage. We are experts at implementing and leveraging marketing technologies such as CRM and marketing automation in order to synchronize sales and marketing communications. Our team of architects and activators plan, execute, measure and adjust in real time to ensure the strategy is working as needed and change things if it's not.

Find out more here »

DMN's Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here