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Battle of the Brands

Breakfast at Tiffany's or the Red Carpet With Harry Winston?

Diary of a CMO

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Technology Is Changing the Way We Market—and Spend

Banking on Customer Experience Management

40 Under 40: 2013 Call For Entries Now Open!

February 15, 2000

Millennium Launches Call Center, Will Handle Web-Based Chat, E-Mail

Millennium Teleservices, Woodbridge, NJ, last month opened a call center in Logan, WV. The Internet-enabled facility, which Millennium built on the top of a former municipal parking deck, will employ 400. Millennium said the center has installed an Aspect Customer Relationship Portal in the center, enabling it to handle Web-based chat, e-mail management, customer callback options and other features. It now operates 27 centers, primarily in the Midwest.