Microsoft Grants Sitel $90M European Contract

Share this article:
Sitel Corp. yesterday announced a three-year, $90 million contract to provide customer service and sales support for Microsoft in the United Kingdom, Ireland, Germany and France.


Since September 2002, Sitel has provided sales and service communications for Microsoft customers in the European nations via telephone, fax, mail and Internet. Under the contract, Sitel is the preferred outsourced customer support and sales provider for Microsoft in the region.


To support Microsoft, the teleservices agency is using three contact centers in Dublin, Ireland; Paris; and Krefeld, Germany. Sitel is using a centralized routing system and voice over Internet protocol technology to route calls to the appropriate contact centers.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.
close

Next Article in Multichannel Marketing

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Multichannel Marketing

Complexity's What Marketers Got, Simplicity's What They Want

Complexity's What Marketers Got, Simplicity's What They Want

Customer insights managers want campaign management tools to remain easy to use, even as they up their games with multi-layered campaigns.

Wine.com Uncorks New Digital Marketing Opportunities

Wine.com Uncorks New Digital Marketing Opportunities

The online wine retailer's strategy incorporates different flavors and depths.

93% of Companies Are Ineffective at Cross-Channel Marketing

93% of Companies Are Ineffective at Cross-Channel Marketing ...

Companies point to a lack of resources as the most common reason for lackluster marketing integration, a study says.