Microsoft expands reach of CRM program

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Microsoft to acquire Rapt

Microsoft is continuing to test its Microsoft-hosted CRM product, Dynamics CRM Live, through its second early-access release of the product.

With Dynamics CRM Live, users can combine online services with their existing productivity applications to manage customer information and business processes. Microsoft  is expanding the product's access for its customers and partners in the United States and Canada.

To use the test program, customers must go through Microsoft-approved Dynamics CRM retailers. Users can sign in to the program using their Windows Live ID.

Microsoft is touting Microsoft Office integration, including Outlook, Word and Excel, and the Microsoft Office's familiar interface as CRM Live's main selling points.

The professional version of the system, Professional Pro, will be available in spring 2008. Users of this program will not be charged a subscription fee for its services until the early access period ends. 

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