West Earnings Down Following Attacks

Share this content:
Outsourced-teleservices agency West Corp. has reduced its third-quarter earnings estimates because of clients halting outbound campaigns in light of the Sept. 11 attacks on U.S. landmarks.


Third-quarter earnings are expected to be 21 to 24 cents per share, down from earlier estimates of 23 to 32 cents per share, the company said last week. Revenue for the quarter is expected to be $180 million.


West said its fourth-quarter estimates were affected as well, with earnings projected to be 28 to 30 cents per share, down from the company's earlier outlook of 31 to 34 cents per share. Fourth-quarter revenue is estimated at $190 million to $200 million.


A West executive said that the financial harm to the company resulting from the terrorist attacks would be temporary and that its core business remained sound. Inbound business has seen a reduction as well, but West expects volumes to begin rising toward normal in the fourth quarter.


West, Omaha, NE, operates 31 call centers and employs 25,000 people in North America.


Another teleservices agency, ICT Group, Langhorne, PA, also reduced its third-quarter earnings estimates last week because of decreased outbound calling in the aftermath of Sept. 11. ICT Group said its third-quarter earnings would be 12 cents per share below expectations and expected its revenue to be $4.5 million to $5 million below projections.


Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above