VTech Picks ICT for Customer Care

Share this content:
Consumer technology company VTech Holdings Ltd. awarded a three-year contract for customer-care services to ICT Group Inc., ICT said yesterday.


Newtown, PA-based teleservices firm ICT will provide support to customers of VTech's communications and electronic learning products business units. ICT said it will assign customer service representatives from two of its contact centers to support VTech.


ICT will seek to reduce VTech's use of automated self-help technologies and focus on providing live operator service to customers. Financial details of the contract were not disclosed.


Loading links....
close

Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Since 1985, Melissa Data has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa Data offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

DMN's Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here