Voice Recognition System Allows Customers to Talk Back

Share this content:
iVoice.com plans to market its Stand-Alone Speech Recognition Auto Attendant program to customer relations departments of online and offline retail firms, according to a spokeswoman for the company.

Announced yesterday, the product works similarly to a touch-tone directory, but in this case, the customer submits service requests by voice instead of using the telephone keypad. Other systems which provide the same service are currently available on the business-to-business market; however, company spokeswoman Paula Kane said the iVoice system was different because firms can apply it to the voice mail system they have in place.

"We think that call centers are a perfect fit," Kane said.

Cost of the program is $3,499.
Loading links....

Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

We recently were named B2B Magazine's Direct Marketing Agency of the Year, and with good reason: We make real, measureable, positive change happen for our clients. A full-service agency founded in 1974, Bader Rutter expertly helps you get the right message to the right audience at the right time through the right channels. As we engage our clients' audiences along their journey, direct marketing (email, direct mail, phone, SMS) and behavioral marketing (SEM, retargeting, contextual) channels deliver information relevant to the needs of each stage. We are experts at implementing and leveraging marketing technologies such as CRM and marketing automation in order to synchronize sales and marketing communications. Our team of architects and activators plan, execute, measure and adjust in real time to ensure the strategy is working as needed and change things if it's not.

Find out more here »

DMN's Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here