US Airways Shuts Call Centers, Blames Lost Revenue

Share this content:
US Airways said it will close three more of its reservations call centers in response to plummeting revenues because of a decline in air travel in the wake of the Sept. 11 terrorist attacks.

Call centers will close in Dayton, OH, Indianapolis and Syracuse, NY. US Airways previously announced the closing of a San Diego call center.

The closings are part of US Airways' plan to lay off 11,000 employees, a work-force reduction of 23 percent. The number of employees from the closed call centers who would be let go was not disclosed.

The airline said it would send layoff notices this week to 80 percent of the call center employees to be dismissed, with the rest being sent in the coming weeks.

Laid-off call center workers will receive severance benefits, including medical coverage and travel benefits for a limited time, as will all US Airways employees affected by the cuts, the airline said.

Reservation call centers will remain open in Pittsburgh, Winston-Salem, NC, and Orlando.


Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above