Triton Re-Signs Convergys for Customer Care

Share this content:
Wireless communications provider Triton PCS has renewed a contract with Convergys for customer care for three years, Convergys said yesterday.


Convergys, Cincinnati, will continue to supplement Triton's customer care facilities in Richmond, VA, and Charleston, SC, during periods of peak inbound call volume. The value of the contract extension was not disclosed.


Triton has 860,000 subscribers and offers SunCom digital wireless service in 37 markets. Convergys has worked for Triton since 1998 and also provides billing services for the wireless company.


Covergys customer contact agents help Triton customers with new account activations and change of address requests, as well as perform credit checks and other inbound customer service activities.


Loading links....
close

Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Since 1985, Melissa Data has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa Data offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

DMN's Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here