Travelocity Shuts Call Center, Reduces Staff

Share this content:
Travelocity Inc. plans to close a customer service call center in Sacramento and reduce its workforce by 10 percent as the company reported that airline ticket sales remained depressed.

Of the 320 Travelocity employees affected by the cutbacks, 285 worked at the call center in Sacramento. Travelocity will reroute customer service calls through call centers in Texas, Virginia and Pennsylvania.

The Sacramento center is scheduled to close Dec. 4. Laid-off workers are being offered employment assistance.

As of the end of September, airline ticket sales were at 70 percent of expected volumes, said Terrell B. Jones, president/CEO of Travelocity, Fort Worth, TX. Because it is too early to determine when sales will return to normal, the company was forced to make cost reductions, he said.

Other staff reductions were in positions other than customer service. Travelocity also announced a hiring freeze and undisclosed cuts in advertising expenditures.

However, there are signs that the online ticketing industry is beginning to rebound. According to Nielsen/NetRatings surveys, had 1.38 million visitors during the week ending Sept. 9; 969,000 visitors in the week after the attacks; and 1.37 million visitors in the week of Sept. 30.

Travelocity said it would review its third-quarter performance and provide its fourth-quarter outlook on Oct. 17.


Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above