TeleTech Plans Closures

Share this content:
TeleTech Holdings Inc. said this week it planned to exit two of its North American call centers after the lease agreements to the facilities expire in the first half of 2006.


Further details about the impending closures were not released. Earlier in July, TeleTech, Denver, said it would exit its call center in Glasgow, Scotland, in the second quarter of 2006, resulting in a $2.5 million profit improvement starting in third-quarter 2006.


The company's growth has been slower than anticipated in the first half of 2005, TeleTech said. However, TeleTech said it was now signing new clients it had expected to bring on earlier this year.


A new agreement with a "large U.S. healthcare company" will bring its call center in Stockton, CA, up to full utilization, TeleTech said. The deal replaces a client that had been expected to terminate TeleTech services during this year due to excess in-house capacity.


TeleTech said it also recently won a multi-year inbound contract with an undisclosed major airline.


Scott Hovanyetz covers telemarketing, production and printing and direct response TV marketing for DM News and DMNews.com. To keep up with the latest developments in these areas, subscribe to our daily and weekly e-mail newsletters by visiting www.dmnews.com/newsletters
close

Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here