TeleTech Keeps Client, Cuts Work Force

Share this content:
TeleTech Holdings Inc. will continue doing business with the wireless division of its largest telecommunications client but plans to reduce its work force by 200 employees, the company said Friday.


The client, which TeleTech did not name, represented 4 percent of the company's revenue in the first three quarters of 2002, or about $32 million. Despite this, the company said it would cut staff as part of a "continual review of its operations."


TeleTech did not specify which of its facilities would suffer the staff cuts. The company will record a one-time charge of $40 million to $50 million in fourth-quarter 2002 as a result of the staff cuts and the ongoing transition stemming from its buyout of Enhansiv Holdings Inc.


The announcement of the TeleTech jobs reduction follows news that teleservices providers ICT Group and Convergys plan staff cuts as well. Earlier this month, ICT Group said it would cut an unspecified number of U.S. employees as part of its transitioning of positions to overseas facilities, while Convergys said it would cut 950 employees as part of a facility consolidation.


close

Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here