TeleTech, Avaya Team on Tech Offering

Share this content:
TeleTech Holdings Inc. and Avaya Inc. launched a five-year agreement to market contact center systems, the companies announced this week.

Intelligent Systems on Demand is aimed at midsize and large enterprises and is designed for companies that outsource their customer service functions. Avaya communications solutions will be embedded into TeleTech On Demand services, TeleTech's portfolio of customer management technology solutions.

Intelligent Systems on Demand will centrally route and control all of a company's interactions with customers from front to back offices. Avaya's contact management systems help companies deliver personalized customer service.

The offering also includes Avaya's predictive routing technology. Its flexibility lets customers purchase specific elements of the system as needed, and scale up or down as needed.

Scott Hovanyetz covers telemarketing, production and printing and direct response TV marketing for DM News and To keep up with the latest developments in these areas, subscribe to our daily and weekly e-mail newsletters by visiting


Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above