Teleservices Outsourcing by Companies Spurs Call Center Growth

Share this content:
A growing number of companies are outsourcing their customer support and telemarketing operations and will turn call centers into a $60 billion industry by 2007, a consulting firm predicted yesterday.


The study, released by Frost & Sullivan, San Jose, CA, estimated that call centers generated $25 billion in revenue in 2000.


Many companies are having trouble meeting heightened consumer expectations -- namely for 24/7 customer service -- with inhouse call centers, the firm said. Companies look for outside service providers to handle customer support, a trend that is driving growth in the call center industry.


Companies also are looking for outside help with integrating online customer service into their call center activities, according to the study. Traditional phone call inquiries are being replaced by Web-based communications.


Loading links....
close

Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

We recently were named B2B Magazine's Direct Marketing Agency of the Year, and with good reason: We make real, measureable, positive change happen for our clients. A full-service agency founded in 1974, Bader Rutter expertly helps you get the right message to the right audience at the right time through the right channels. As we engage our clients' audiences along their journey, direct marketing (email, direct mail, phone, SMS) and behavioral marketing (SEM, retargeting, contextual) channels deliver information relevant to the needs of each stage. We are experts at implementing and leveraging marketing technologies such as CRM and marketing automation in order to synchronize sales and marketing communications. Our team of architects and activators plan, execute, measure and adjust in real time to ensure the strategy is working as needed and change things if it's not.

Find out more here »

DMN's Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here