Teleservices Outsourcing by Companies Spurs Call Center Growth

Share this content:
A growing number of companies are outsourcing their customer support and telemarketing operations and will turn call centers into a $60 billion industry by 2007, a consulting firm predicted yesterday.


The study, released by Frost & Sullivan, San Jose, CA, estimated that call centers generated $25 billion in revenue in 2000.


Many companies are having trouble meeting heightened consumer expectations -- namely for 24/7 customer service -- with inhouse call centers, the firm said. Companies look for outside service providers to handle customer support, a trend that is driving growth in the call center industry.


Companies also are looking for outside help with integrating online customer service into their call center activities, according to the study. Traditional phone call inquiries are being replaced by Web-based communications.


close

Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above