Student-Loan Nonprofit Expands IVR Contract

Share this content:
Access Group Inc., a nonprofit organization that provides student loans for graduate and professional students, has entered into a follow-on contract with Enterprise Messaging Services for interactive voice response technology, the companies said yesterday.


Enterprise, West Chester, PA, will provide a test and development environment for Access' IVR call center system. Access began doing business with Enterprise in March when it installed Enterprise's IVR software SpeechACCESS.


The IVR system improves Access' customer-service capabilities by providing the organization's student clients with 24-hour access to their loan information. The system's main job is to provide loan-status information to free call center agents from having to respond to routine information requests.


In addition, the system uses speech-recognition technology and can recognize the names of about 1,400 universities and 800 cities. This capability is used for providing interest rate information for specific schools.


Financial details of the agreement were not disclosed.


Access Group, Wilmington, DE, manages loan accounts for about 50,000 borrowers a year.


Loading links....
close

Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Since 1985, Melissa Data has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa Data offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

DMN's Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here