Siebel Releases Call Center Applications
The applications assist with measuring call center and sales organization effectiveness. Contact Center Performance helps call centers increase cross-selling and upselling during inbound calls.
Using the applications, companies can monitor costs and organizational competence, communicate goals, provide employee training and track employee performance. Features include:
· Scorecarding and analytics.
· Communication and productivity tools for contact and sales agents.
· Performance and compensation management.
· Training and competency management.
· Employee services capabilities for administrative tasks and internal support.