Prudential Shuts Center, Outsources to Sitel

Share this content:
Prudential Financial has shut down a customer service call center in Plymouth, MN, and will outsource the work to teleservices agency Sitel, the financial services firm said yesterday.


Prudential laid off 224 workers. A Prudential spokeswoman said the company closed the facility to cut costs.


A spokeswoman for Sitel declined comment.


Sitel, Baltimore, is an international teleservices provider operating 72 call centers in nine countries. The company recently gained a contract to provide inbound telephone support for the taxing authority of Spain and added five years to its contract to provide inbound teleservices to the regional Flemish government of Belgium.


Loading links....

Sign up to our newsletters

Company of the Week

We recently were named B2B Magazine's Direct Marketing Agency of the Year, and with good reason: We make real, measureable, positive change happen for our clients. A full-service agency founded in 1974, Bader Rutter expertly helps you get the right message to the right audience at the right time through the right channels. As we engage our clients' audiences along their journey, direct marketing (email, direct mail, phone, SMS) and behavioral marketing (SEM, retargeting, contextual) channels deliver information relevant to the needs of each stage. We are experts at implementing and leveraging marketing technologies such as CRM and marketing automation in order to synchronize sales and marketing communications. Our team of architects and activators plan, execute, measure and adjust in real time to ensure the strategy is working as needed and change things if it's not.

Find out more here »

DMN's Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here