Inbound Service Firm Opens Multilingual Call Center in Mexico

Share this content:
Network Operator Services, Longview, TX, opened an inbound call center yesterday in Monterrey, Mexico, a city chosen for its multilingual population.

The company has hired 120 agents for the call center and will add another 80 agents by June. Network Operator Services, which provides customer assistance for the hospitality and telecommunications industries, estimated that the center can handle up to 20,000 inbound calls per day.

Monterrey was picked as the call center's location because its population includes a high percentage of workers who speak English, Spanish, German and Japanese, the company said. However, the center will handle primarily Spanish-language calls originating from North America, Latin America, the Caribbean and Europe.

Network Operator Services has an additional call center in Longview.


Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above