ICT, Petro Sign 5-Year Deal

Share this content:
ICT Group Inc. agreed to a five-year contract yesterday to provide customer service for home heating oil provider Petro, a deal expected to generate $15 million to $20 million, ICT said.


ICT, Newtown, PA, will provide 140 customer service agents for Petro, a subsidiary of Star Gas Partners. ICT agents will handle billing, services, sales and delivery inquiries from Petro customers.


The agents will work with Petro's in-house customer service staff for more complex inquiries. ICT also is providing business process consulting to Petro for improved call handling and service performance.


ICT will provide an interactive voice response system to offer self-help options to Petro customers and streamline call handling.


Loading links....
close

Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Since 1985, Melissa Data has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa Data offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

DMN's Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here