ICT Group Wins 2-Year Pfizer Contract

Share this content:
ICT Group, Newtown, PA, will provide customer service support to pharmaceutical developer Pfizer Inc.'s Living Share Card health benefit program in a two-year contract announced yesterday.


Financial terms were not disclosed. Pfizer offers the Living Share Card program to senior and disabled Medicare enrollees who do not have prescription-drug coverage.


Members of the program can obtain Pfizer medications for a flat $15 fee per prescription, which includes a 30-day supply of medicine. The Living Share Card program has 179,000 people enrolled.


ICT Group will provide inbound telephone support for the program's help line. Agents will answer consumer questions, gather data to enroll new applicants to the program and take member calls.


The teleservices firm is partnering with a third party to provide program enrollment processing and fulfillment. ICT Group has provided teleservices support to Pfizer since March 2001, when it began a separate three-year contract to provide CRM services to the drug maker.


close

Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above