ICT Group Snares $29M Government Contract

Share this content:
ICT Group received a $29 million contract with the U.S. General Services Administration to provide call center services for the Federal Citizen Information Center, the company said yesterday.


The contract calls for handling inbound contacts from citizens to the 1-800-FED-INFO hotline, e-mails to the FirstGov.gov Web site and requests for consumer publications. ICT Group will provide a national contact center to answer inquiries on behalf of federal agencies including the State Department's Overseas Citizens Services Hotline, the Interior Department's Fish & Wildlife Service Public Inquiry program and several Web sites that are part of the federal government's E-Gov initiative.


ICT Group will provide services from 8 a.m. to 8 p.m. weekdays as well as a 24/7 self-service tool.


The contract is for one year with four one-year options, ICT Group said. ICT Group, Newtown, PA, will begin operating the national contact center in March.


Loading links....
close

Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Since 1985, Melissa Data has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa Data offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

DMN's Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here