ICT Expands Spanish-Language Assets

Share this content:
Call center provider ICT Group, Newtown, PA, expanded its Spanish-language capabilities with the acquisition of Mexican teleservices firm Grupo Teleinter, along with the opening of a bilingual call center in Nogales, AZ.

Grupo Teleinter operates a 100-seat contact center in Mexico City that handles inbound customer services and outbound sales calls and provides teleservices for both U.S. Hispanic and Latin American populations. The company will become part of ICT Group's International Services division.

ICT's new call center in Nogales, near Tucson, AZ, and close to the Mexico-U.S. border, has 120 workstations and, when it reaches capacity, will have 200 telephone agents operating in sales and customer services. The center is ICT's third facility dedicated to the Spanish-speaking market.


Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above