'Ginger' Maker Picks Ineto Call Center System

Share this content:
Ineto Service Inc. said yesterday that it will provide inbound call routing for the maker of the Segway Human Transporter, better known by its code name Ginger.

Segway makes the two-wheeled, self-balancing, battery-powered personal transportation device. The company picked Austin-based Ineto to provide inbound call routing for its toll-free hotline and to route voice messages from people seeking more information about the transporter.

The Ineto application will let Segway handle large spikes of inbound calls, capture voice messages and route them when no live agents are available to answer calls.

The application helps Segway handle call-volume overflows. Segway does not know how much response the new product will generate.


Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here