Esurance Acquires CCC Call Center Assets

Share this content:
Direct-to-consumer auto insurance marketer Esurance has bought call center assets from CCC Consumer Services Inc., a claims-processing outsourcer.

Terms of the agreement, which became effective Sept. 1 but was announced yesterday, were not disclosed.

Forty-six employees from CCC Consumer Services' policy-services and loss-reporting facility in Sioux Falls, SD, will retain their jobs with Esurance.

San Francisco-based Esurance has used CCC Consumer Services for customer service and claims administration support since December 1999. CCC said in April that it would quit the outsourcing market and discussed selling its Sioux Falls call center operations to Esurance at that time.

Though outsourcing its teleservices operations made sense initially, Esurance has since grown large enough to bring its call center services inhouse, said Chris Henn, senior vice president of insurance operations for the firm. Henn said he expected the purchase to provide greater efficiency and allow Esurance direct control over its teleservices operations.

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here