Esurance Acquires CCC Call Center Assets

Share this content:
Direct-to-consumer auto insurance marketer Esurance has bought call center assets from CCC Consumer Services Inc., a claims-processing outsourcer.


Terms of the agreement, which became effective Sept. 1 but was announced yesterday, were not disclosed.


Forty-six employees from CCC Consumer Services' policy-services and loss-reporting facility in Sioux Falls, SD, will retain their jobs with Esurance.


San Francisco-based Esurance has used CCC Consumer Services for customer service and claims administration support since December 1999. CCC said in April that it would quit the outsourcing market and discussed selling its Sioux Falls call center operations to Esurance at that time.


Though outsourcing its teleservices operations made sense initially, Esurance has since grown large enough to bring its call center services inhouse, said Chris Henn, senior vice president of insurance operations for the firm. Henn said he expected the purchase to provide greater efficiency and allow Esurance direct control over its teleservices operations.


Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above